Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) derives its mandate from the Financial Consumer Agency of Canada Act, and ensures compliance with federal consumer protection laws that apply to banks and federally incorporated trust, loan and insurance companies. The FCAC is an independent body working to protect and inform consumers of financial products and services. It was established in 2001 by the federal government to strengthen oversight of consumer issues and expand consumer education in the financial sector. In July 2010, FCAC was also tasked with the oversight of payment card network operators and their commercial practices.
As a federal regulatory agency, FCAC is responsible for:
- ensuring that the market conduct of federally regulated financial entities complies with federal legislation and regulations
- promoting the adoption of policies and procedures designed to implement legislation, regulation, voluntary codes of conduct and public commitments by federally regulated financial entities
- monitoring federally regulated financial entities’ compliance with voluntary codes of conduct and their own public commitments
- informing consumers about their rights and responsibilities when dealing with financial entities and about the obligations of payment card network operators to consumers and merchants
- providing timely and objective information and tools to help consumers understand, and shop for, a variety of financial products and services
- monitoring and evaluating trends and emerging issues that may impact consumers of financial products and services.
Justice Education Society Resources
Before you appeal to the tribunal, have you tried to work out your situation by other methods? The tribunal process can take a lot of time and may not result in the decision you expected. Use this Early Dispute Resolution checklist to find out if you have tried all avenues available to you. The following videos and PDFs will also help you.
Preparing for a Hearing
If you have decided to move forward with the tribunal process, use this Tribunal Hearing Preparation checklist to help you get ready. You may also like to take a look at these videos and PDFs for more about how to prepare your case.